REFUND is a hybrid peer-to-peer marketplace. Each Product Seller on sets their own policies and practices regarding refund or replacement. Purchasers are responsible to read the Product Sellers policies before purchase, as a purchase constitutes acceptance of Product Seller’s refund or replacement policy. does function as Product Seller for products sold under the user account name Petstore with the email For these products only, is a Product Seller. For these products only, offers a return for refund or exchange on new and unused products within 60 days of the date your order shipped. Beyond 60 days, Purchasers must contact the manufacturer directly for warranty service. For all products not sold under the user account name Petstore, Purchaser must contact the Product Seller regarding any product issues.